Returns & Exchanges
At Jolla Shop, we stand behind our electronics with a straightforward 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we offer hassle-free exchanges or full refunds for items in their original packaging.
Initiate Your Request
Log into your Jolla Shop account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original retail box, including all accessories, manuals, and cables to ensure a full refund eligibility.
Ship It Back
Attach the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing